jck88 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jck88 ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects personal data relating to individuals ("you" or "the Player") who access or use the jck88 website at jck88.net and any associated mobile-optimised interfaces (collectively, the "Service").

By registering an account on jck88 or by continuing to use the Service after this Policy has been made available to you, you acknowledge that you have read and understood this Policy. If you do not agree to this Policy, you must not use the jck88 Service.

This Policy should be read alongside the jck88 Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of applicable data protection legislation, jck88 is the data controller in respect of personal data collected through the Service. Our designated data protection contact can be reached via the contact details set out in Section 15 of this Policy.

3. Personal Data We Collect

Depending on how you use the jck88 platform, we may collect and process the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (e.g., Malaysian MyKad, passport).
• Contact Data: Malaysian mobile telephone number, email address, and correspondence address.
• Account Data: jck88 username, account number, registration date, account status, and login history.
• Financial Data: Deposit and withdrawal transaction records, payment method details (partial card numbers, e-wallet identifiers such as Touch n Go eWallet or Boost account references), MYR account balance history, and USDT wallet addresses where applicable.
• Gaming Activity Data: Bet history, game sessions, wagering amounts, wins and losses, bonus usage, and responsible gaming tool settings.
• Technical Data: IP address, browser type and version, operating system, device identifiers, time zone, and pages visited within the Service.
• Communications Data: Records of your communications with jck88 customer support, including live chat transcripts and email correspondence.
• Verification Data: Results of KYC checks, source-of-funds verifications, and sanctions screening outputs.

4. How We Collect Your Data

jck88 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technical collection: Data collected automatically when you access the Service, including through cookies, web beacons, server logs, and similar technologies (see Section 10).
• Third parties: Data received from identity verification service providers, payment processors, fraud prevention services, and sanctions screening databases in connection with our regulatory compliance obligations.

5. Legal Basis for Processing

jck88 relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to perform the contract with you — i.e., to operate your jck88 account, process transactions, and provide the gaming services you have requested.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering ("AML") laws, know-your-customer ("KYC") requirements, and data retention obligations.
• Legitimate interests: Processing necessary for jck88's legitimate business interests, including fraud prevention, platform security, responsible gaming enforcement, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, where required — for example, for certain marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Personal Data

jck88 processes your personal data for the following purposes:

• To create, verify, and manage your jck88 account.
• To process deposits, withdrawals, and other financial transactions in MYR or USDT.
• To verify your identity and age in compliance with KYC and AML obligations.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
• To administer responsible gaming tools including deposit limits, self-exclusion, and session monitoring.
• To personalise your experience on the jck88 platform and to communicate relevant promotions to which you have consented.
• To provide customer support and respond to your queries and complaints.
• To maintain and improve the security, stability, and functionality of the jck88 platform.
• To comply with our legal and regulatory obligations, including responding to lawful requests from competent authorities.

7. Disclosure of Your Personal Data

jck88 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, solely to the extent necessary and under contractual data protection obligations:

• Payment processors and e-wallet providers (e.g., those facilitating Touch n Go eWallet, Boost, Maybank, CIMB, and USDT transactions) for the purpose of processing financial transactions.
• Identity and KYC verification service providers engaged to assist with document verification and sanctions screening.
• Game content providers (e.g., live dealer studio operators) who may receive session data necessary to deliver the game service.
• IT infrastructure and hosting providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities where disclosure is required by applicable law, court order, or binding regulatory directive.

8. International Data Transfers

Some of the third parties with whom jck88 shares data may be located outside Malaysia. Where personal data is transferred internationally, jck88 ensures that appropriate safeguards are in place — including contractual data protection clauses equivalent to applicable data protection standards — to protect your data to an equivalent level as required under applicable Malaysian data protection law.

9. Data Retention

jck88 retains personal data for the periods set out below, or for such longer period as may be required by law:

• Account and identity data: For the duration of the account relationship, and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Transaction data: Minimum five (5) years from the date of the transaction.
• Communications data: Up to three (3) years from the date of the communication, or longer where relevant to a dispute or regulatory inquiry.
• Technical and log data: Up to twelve (12) months, subject to security and fraud investigation requirements.

Where data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, jck88 will securely delete or anonymise the data.

10. Cookies and Tracking Technologies

jck88 uses cookies and similar tracking technologies on the Service for the following purposes:

• Strictly necessary cookies: Required for the platform to function, including session authentication and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences (e.g., language settings, responsible gaming tool configurations) between sessions.
• Analytics cookies: Used to understand how Players interact with the jck88 platform so we can improve performance and user experience. Data collected is aggregated and not used to identify individual players.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the jck88 Service.

11. Your Data Subject Rights

Subject to applicable law, you have the following rights in respect of your personal data held by jck88:

• Right of access: To request a copy of the personal data jck88 holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: To request that jck88 restrict the processing of your personal data in certain circumstances.
• Right to object: To object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact jck88 customer support. jck88 will respond to verified requests within thirty (30) days. We may require proof of identity before actioning a request.

12. Children and Minors

The jck88 platform is strictly intended for adults aged 21 years and above. jck88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on jck88, please notify our support team immediately.

13. Security Measures

jck88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include SSL/TLS encryption of data in transit, access controls and authentication requirements for internal systems, regular security assessments, and staff training on data protection obligations. No method of electronic transmission or storage is 100% secure; jck88 cannot guarantee absolute security but is committed to maintaining appropriate and proportionate protections.

14. Changes to This Privacy Policy

jck88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be communicated to registered Players via email or in-platform notification prior to taking effect. The date of the most recent revision is noted at the foot of this Policy. Continued use of the jck88 Service after the revised Policy takes effect constitutes acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jck88's data protection practices, please contact us through the following channels:

• Live Chat: Available 24/7 on the jck88 website (average response under 3 minutes)
• Email: [email protected]

Please include your jck88 account username and a clear description of your query to enable us to assist you as efficiently as possible.